PRIVACY POLICY

Collecting information

Most of our services in this Website can be used without giving us any information. However, by using our Website, such as when you contact us through the Website or make use of certain services from us such as enquiring about our products, buying our products or entering our promotions (whether through the Website, over the telephone or in-store), you accept that we may collect and use your Personal Information for various purposes, including such as those mentioned above as well as to:

manage your account and your access to the platform
to communicate with you and to respond to your queries or requests
to provide, deliver and improve our services, products, offers and our Website
to keep internal records
to communicate with you if you have ordered or purchased products from us
to perform statistical and data analyses to monitor the quality and operational excellence of our services and products
to contact you for market research purposes
to provide you or notify you about new products, promotions, special offers and other information
to customize your experience on the Website
to comply with our legal and regulatory obligations

We may have to collect and process your Personal Information where necessary for the performance of the services to which You have requested as well as for Balban’s legitimate interests except where such interests are overridden by your interests or fundamental rights.

With regard to General Information, by using our Website, you accept that we may use that information:

- to help us make our Website more useful to visitors, such as assessing what information is of most and least interest to visitors
- to determine the Website’s technical design specifications
- to identify the system performance or problem areas
- to track activity on the Website, prepare reports, assess trends, and otherwise monitoring the way in which the Website is being used – none of which would be in a way that personally identifies any usersThis information is not shared with anyone beyond the support staff for this Website, except when required by law enforcement investigation, and is used only as a source of anonymous statistical information.

Non-disclosure of collected information

We will not share, sell or rent your Personal Information or General Information in any other manner to any third parties except:

- when we have your permission; or
- if required to do so by law or any governing authority; or
- to protect the rights, property or safety of Balban, our customers or others; and
- it is necessary to enable us to perform services requested by you.

Security

Keeping your information secure and preventing unauthorized access is of utmost priority to us, and we take all steps reasonably necessary to protect your Personal Information against any unauthorized access, use, alteration, disclosure or destruction. Whist we have put in place physical, electronic and managerial procedures to secure and safeguard your Personal Information and General Information, we will not be held responsible for any unauthorized access by third parties and we cannot guarantee that the Personal Information and General Information provided by you or that is transmitted via this Website or by e-mail is totally secure and safe.

Cookies

In addition to the Personal Information and General Information that we collect through the Website, the Website uses cookies and you hereby consent to this use. Cookies are files that store information on your hard drive that allow our Website to recognize you, track new users and to record session information. Most browsers are automatically set to accept cookies but if you choose you can disable the cookies from your browser.

Contact us

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies as well as update any out-of-date information.

In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as transactional updates on your order status).

You may unsubscribe from marketing communications at any time by e-mailing the address below or by choosing your preferred method of communication in the Preference Centre under your Account on the Website or by clicking on the ‘unsubscribe’ link in any Balban marketing e-mails.

To exercise the rights mentioned above, you can send your requests, queries, complaints or recommendations in reference to this Policy by sending an email to the following email address support@balbanjewellery.com or please contact us at the following, and we will endeavor to respond to you promptly.